Every feature your business needs
From online booking to employee management, from stock control to reporting — explore how Merclino covers every part of your business operations.
Online Booking
Let your customers book appointments 24/7
A smart, branded booking widget that embeds into your website, social profiles, or stands alone. Customers select services, choose staff, pick time slots, and confirm — all without calling.
Point of Sale
Fast, flexible checkout for any transaction
A complete POS system that handles walk-in sales, appointment-linked invoices, gift card redemptions, split payments, and cash drawer management — all from one register.
CRM & Customers
Know every customer, remember every detail
Complete customer profiles with visit history, purchase records, preferences, notes, family members, and group management. Everything you need to deliver personalized service.
Employee Management
Full lifecycle management for your team
From hiring to performance tracking. Manage schedules, groups, permissions, contracts, goals, and salary documents — all within Merclino.
Time & Attendance
Track work time with precision
NFC-based clock-in/out, real-time presence tracking, absence management, holiday calendars, and automated time reports for payroll preparation.
Stock & Inventory
Multi-location stock control
Track products across multiple storage locations, manage suppliers, create stock orders, set low-stock alerts, and organize everything with categories and barcode scanning.
Documents & Admin
Contracts, payslips, and internal forms
Create and manage business documents — employment contracts, custom forms with digital signatures, monthly and yearly salary documents, and all the paperwork your business needs.
Reports & Insights
Data-driven decisions for your business
Comprehensive reports covering revenue, staff performance, product sales, service utilization, time tracking, and more. Export to PDF or print directly.
Accounting
Full double-entry bookkeeping built right in.
A complete accounting module with chart of accounts, journal entries, VAT reporting, balance sheets, profit & loss statements, budgeting, cost centers, and year-end closing — with country-specific templates for Switzerland, Germany, France, Italy, Spain, Portugal, Netherlands, Turkey, and Poland.
Marketing & Campaigns
Bring customers back and attract new ones
Automated rebook reminders, waiting list management, discount campaigns, dynamic pricing, newsletters, and customer engagement tools — all built in.
Website Builder
Create your business website — no coding needed
Build and publish a professional, responsive website with customizable templates, booking integration, product showcase, and your brand identity — all from within Merclino.
Lounge App
In-location ordering for your customers
Let customers order drinks, snacks, or add-on services from their phone while they wait. QR code access, real-time order management, and a beautiful customer-facing interface.
Tasks & To-Do Lists
Keep your team organized and accountable
Assign tasks to individuals or groups, set deadlines and recurrence, track completion, and ensure nothing falls through the cracks in daily operations.
Multilingual System
47 languages, country-specific formatting
Every screen, label, form, and widget supports multiple languages. Employees and customers each set their own preference. Country-specific date, currency, address, and tax formats.
Integrations & ESL
Connect with the tools you already use
Electronic Shelf Label (ESL) integration for retail pricing, Google Review integration, and an architecture prepared for future third-party connections.
Google Maps & Routes
Integrated mapping for field service teams
Address validation, distance calculation, and route planning built directly into your workflow. Calculate travel costs, optimize field routes, and validate customer addresses automatically.
SMS Reminders & Marketing
Reduce no-shows and boost engagement
Automated appointment reminders, booking confirmations, and marketing messages via SMS. Credit-based billing with real-time delivery tracking and configurable templates per language.
Travel Cost Management
Transparent travel fees for mobile services
Automatic calculation of travel surcharges based on distance from your business location. Set fixed fees, minimum distances, per-km rates, and custom rules per distance bracket.
Dispatch Board
Visual job planning for field teams
A drag-and-drop dispatch board for managing field service appointments. Assign technicians, plan routes, track job status, and manage the daily schedule for your mobile workforce.
Leads & Pipeline
Track and convert potential customers
A visual sales pipeline to manage leads from first contact to closed deal. Score leads, track interactions, assign follow-ups, and never let a potential customer slip through the cracks.
Proposals & Quotes
Create and track professional proposals
Design beautiful proposals with your branding, send them digitally, track when they are viewed, and collect electronic signatures. Convert accepted proposals directly into invoices.
Gift Cards
Sell and manage gift cards
Offer digital and physical gift cards that customers can purchase online or in-store. Track balances, manage expiration dates, and view complete redemption histories.
Feedback & Reviews
Collect and manage customer reviews
Automatically send feedback requests after appointments, collect ratings and comments, and manage your online reputation. Display positive reviews on your booking page to attract new customers.
AI Assistant
Your intelligent business co-pilot
A built-in AI assistant that helps answer customer questions, automate scheduling, generate reports, summarize data, and handle routine tasks — available 24/7 inside Merclino.
Online Shop & Portal
Sell online with your own branded storefront
A complete e-commerce storefront integrated with your Merclino account. Customers can browse products, book services, manage their account, view invoices, and pay online — all self-service.
Multi-Vendor Marketplace
Run a marketplace for multiple sellers
Turn your platform into a marketplace where multiple vendors sell their own products and services. Each vendor manages their own catalog, fulfilment, and earnings while you control commissions, approvals, and platform-wide rules.
Subscriptions & Memberships
Recurring revenue made effortless
Sell memberships, service plans, and recurring product deliveries. Set billing cycles, manage trials and renewals, handle cancellations, and let customers manage their own subscriptions through their portal.
Click & Collect (BOPIS)
Buy online, pick up in store
Offer your customers the convenience of ordering online and collecting at any of your locations. Real-time stock per branch, pickup time slots, ID verification on collection, and notifications when the order is ready.
Shipping & Fulfillment
From order to doorstep
Print labels, generate tracking numbers, calculate live shipping rates and manage returns — all from inside Merclino. Connect to major carriers and offer your customers transparent delivery options at checkout.
Customer Messaging
All conversations in one inbox
Bring email, SMS, web chat and social channels together in a single inbox. Reply with templates, hand-off to colleagues, log everything to the customer profile, and let AI suggest responses.
Devices & Hardware
Manage every terminal, printer and screen
Centrally manage all your hardware: POS terminals, receipt printers, kitchen displays, NFC readers, electronic shelf labels and TV screens. Push configurations, monitor health and remotely restart devices from any browser.
Tax & Compliance
Stay legal in every country you operate
Built-in compliance foundations for 31 countries: e-invoicing readiness, country-specific tax codes, audit trails and data retention rules. Configure once and Merclino prepares your books and invoices for regulatory review.
Multi-Location Management
One account, every branch under control
Run multiple branches, sites, or franchise locations from one Merclino account. Each location keeps its own staff, stock, calendar, prices and reports — while head office sees the consolidated picture.
Workflow Automations
If this happens, do that — no code needed
Build powerful automations with a simple trigger-action editor. Send a message when an order ships, create a task when a lead is added, or sync data to external apps. 30+ triggers, 50+ actions, no developers required.
Industry-Specific Workflows
Tailored features for your business type
Merclino adapts to your industry with specialized modules — from workshop job cards and vehicle damage reports to patient records, floor plan designers, and veterinary dashboards.
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